Return & Replacement Policy

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Return & Replacement Policy

Shipment Return

  • Replacements are available for the Users who receive a Damaged Product from the Seller. You can get a replacement within 7 days of delivery at no extra cost. The 7 Days Replacement policy is applicable to only CD/DVDs/Pen Drives/Study Materials/SD Cards/Tablets sold on MNP
  • All the Tangible Products should be returned in the original condition you had received them.
  • Please understand that we cannot accept returns in certain instances:
    - Damages due to misuse of Tangible Products
    - Incidental damage due to malfunctioning of Tangible Products
    - Any Tangible Product that is returned without all original packaging and accessories, including the box.
  • All Tangible Products sold on MNP are covered by this guarantee. Replacement can be for the entire product or part(s) of the product subject to availability of the same at Seller’s end.
  • In case of Users receiving the wrong product can claim for replacements and also for return of the products.
  • Users can claim replacements for Software failures as well. However User has to first report an issue via email (support@mnponline.in). If the issue cannot be corrected remotely then the replacement request can be accepted.
  • MNP holds the all the rights whether to refund the order in all the above cases / claims or replace the products with the new/fresh/genuine products.
  • All the claims for replacement of Damaged Product/s, made by the Customer/s on MNP will be notified to sellers by the MNP support team.
  • Damaged Product/s will be shipped back to the Seller’s location in original condition either via reverse pick up by the Seller or Customer will be asked to ship it back the Seller location.
  • It is Seller’s responsibility to ship the fresh/new/genuine product to the Customer after receiving the replacement request from MNP support team.
  • Any physical damage to the Tangible Product by the User while using it or due to mishandling of the product will not be covered for replacements or returns under this policy.

Shipment Cancellation

  • All the cancellation request by the Customer/s should be made within 24 hours of the purchase or before the Tangible Product has been shipped.
  • In the case of cancellation, entire amount will be refunded to the Customer. Mode of refund will be chosen at the time of refund and will be conveyed to the Customer directly.
  • Order cancellation is not allowed in cases, where the shipping or the delivery of the product has been made to the Customer